Privacy Policy

TOGETHER - MADE FOR COUPLES

Last updated: 4.12.2024

BetterTogether Ventures GmbH (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the “Application”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Application.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

Personal Data Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application, such as conversations, sending feedback, and responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Application.

Derivative Data Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, including accessing a conversation, liking, re-blogging, or replying to a post, as well as other interactions with the Application and other users via server log files.

Financial Data Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Application. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors Apple & Google, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Geo-Location Information We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Access We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Data Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

Push Notifications We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

AI Data Processing and OpenAI Integration

The Application uses OpenAI’s API to provide AI-powered features that enhance user experiences, such as improving communication and offering tailored relationship support. By using the Application, you acknowledge and agree to the following:

Data Transmission Input data provided by users, such as text-based conversations, is transmitted to OpenAI servers for processing and generating responses.

Limited Data Use OpenAI processes this input data but does not store personally identifiable information (PII) or use it to train their models or improve their services unless explicitly agreed to in OpenAI’s privacy terms.

Retention Policy Input data transmitted to OpenAI is not stored by OpenAI after processing. We do not store input data beyond the duration necessary to fulfill the requested service unless explicitly required for operational purposes or compliance with applicable laws.

User Consent By using AI-powered features, you explicitly consent to the processing of your input data by OpenAI. If you do not agree, please refrain from using features that rely on AI-generated responses.

User Rights You have the following rights regarding data processed by OpenAI. The right to access information about how your input data is processed. The right to request deletion of input data associated with your account. Please note that once data has been processed by OpenAI, it cannot be retrieved, as it is not stored on OpenAI’s servers. The right to withdraw consent for AI-related data processing at any time. However, this may limit your ability to use certain features of the Application.

Data Security We implement appropriate technical and organizational measures to safeguard data transmitted to OpenAI’s servers. While we rely on OpenAI’s robust security protocols, no method of transmission is completely secure. Please exercise caution when sharing sensitive information.

International Data Transfers Input data may be processed on servers located in regions outside of your country. We ensure that such data transfers comply with applicable laws, including the use of Standard Contractual Clauses or equivalent safeguards.

Tracking Technologies and Cookies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve your experience. When you access the Application, your personal information is not collected through the use of tracking technology.

Cookies Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Application.

Web Beacons and Pixels Web beacons and pixels are used to track how users interact with the Application and emails. While these technologies cannot be disabled, they can be rendered less effective by declining all cookies or modifying your browser settings.

Third-Party Tracking We may use third-party vendors, such as Google Analytics and Amplitude, to analyze usage trends and enhance the Application’s features. These vendors may use first-party cookies or other technologies to collect data about your interactions with the Application. You can learn more about their data practices by reviewing their privacy policies.

Opt-Out Options You can opt-out of interest-based advertising or tracking by visiting tools such as the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Internet-Based Advertising We may partner with third-party vendors to display advertisements relevant to your interests. These partners may use cookies and other tracking technologies to deliver tailored ads.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to: Assist law enforcement and respond to subpoena. Compile anonymous statistical data and analysis for use internally. Create and manage your account. Email you regarding your account or order. Enable user-to-user communications. Fulfill and manage purchases, orders, payments, and other transactions related to the Application. Generate a personal profile about you to make future visits to the Application more personalized. Increase the efficiency and operation of the Application. Monitor and analyze usage and trends to improve your experience with the Application. Notify you of updates to the Application. Perform other business activities as needed. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity. Process payments and refunds. Request feedback and contact you about your use of the Application. Resolve disputes and troubleshoot problems. Respond to product and customer service requests. Send you a newsletter. Solicit support for the Application.

For additional information, contact us at privacy{at}togethertogether.com.

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